Frequently Asked Questions (FAQs)
Welcome to Mothernest's FAQ page. We've compiled answers to common questions about our products and policies to assist you. If you need further information, please contact our customer service team.
About | Ordering and Shipping | Safety and Compliance | Quality Assurance |
About Mothernest
Who is Mothernest?
Mothernest is an Australian-owned company dedicated to providing the best possible formulations made from the purest, most premium of ingredients. Our mission is to support the well-being of our customers through supplements and products crafted with care and backed by science.
Where are Mothernest products manufactured?
All Mothernest products are proudly manufactured in Australia, adhering to stringent quality standards to ensure safety, efficacy and potency.
Are Mothernest products TGA-approved?
Yes, our products are listed with the Therapeutic Goods Administration (TGA), ensuring they meet Australia's rigorous health and safety regulations.
Product Information
How do I choose the right supplement for my needs?
Selecting the appropriate supplement depends on your individual health goals and needs. We recommend consulting with a healthcare professional to determine which products are suitable for you.
Can I take multiple Mothernest supplements together?
While many of our products can be combined, it's essential to consult with a healthcare professional before starting any new supplement regime to ensure safety and avoid potential interactions.
Are Mothernest products suitable for vegetarians or vegans?
Some of our products are suitable for vegetarians and vegans. Please refer to the product labels or descriptions on our website for specific information regarding each product's suitability.
Do Mothernest supplements contain allergens?
We strive to minimise allergens in our products. However, some supplements may contain ingredients derived from common allergens. Please review the ingredient list on each product label and consult with a healthcare professional if you have concerns.
Are your products gluten-free?
Many of our products are gluten-free. Please check the product packaging or our website for specific information on each product's gluten content.
How should I store my supplements?
Store your supplements in a cool, dry place away from direct sunlight and out of reach of children. Some products may have specific storage instructions; please refer to the product label for details.
Ordering and Shipping
How can I purchase Mothernest products?
Our products are available for purchase through our official website.
Do you ship internationally?
Yes, we ship both Australia-wide, and internationally. In fact, we have a strong international presence and thousands of happy customers in Korea, Saudi Arabia, New Zealand, Taiwan, Mongolia, Singapore, Myanmar and China.
What are the shipping costs and delivery times?
Shipping costs and delivery times may vary based on your location and the shipping method selected. Detailed information is available at checkout on our website.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your delivery status.
What is your return policy?
Please refer to our Returns Policy. We accept returns of unopened products within 30 days of receiving the item. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
Safety and Compliance
Are there any side effects associated with Mothernest supplements?
Our products are formulated to be safe when taken as directed. However, individual reactions can vary. If you experience any adverse effects, discontinue use and consult a healthcare professional. If you experience a serious allergic reaction, immediately call triple zero.
Can I take Mothernest supplements if I am pregnant or breastfeeding?
If you are pregnant or breastfeeding, consult with a healthcare professional before using any supplements to ensure they are appropriate for your situation.
Do Mothernest products interact with medications?
Some supplements may interact with medications. It's crucial to consult with a healthcare professional before combining our products with any prescription or over-the-counter medications.
Are your products suitable for children?
Please refer to the product label for age recommendations and consult with a healthcare professional before giving any supplement to a child.
Quality Assurance
How does Mothernest ensure product quality?
Quality is our top priority. All products are manufactured in TGA-licensed facilities under Good Manufacturing Practice (GMP) conditions. We source high-quality ingredients and conduct rigorous testing to ensure safety and efficacy.
Are your products tested for contaminants?
Yes, our products undergo comprehensive testing for contaminants, including heavy metals and microbial content, to ensure they meet our strict quality standards.
Do you use artificial colours or flavours?
Mothernest is committed to providing the most potent products as close to possible to the natural form. Our products do not contain artificial colours or flavours.
Promotions and Discounts
Does Mothernest offer any discounts or promotions?
We may periodically offer promotions and discounts. To stay informed about our latest offers, subscribe to our newsletter and follow us on social media.
Can I use multiple discount codes on a single order?
Only one discount code can be applied per order. Please choose the promotion that best suits your purchase.
Contact Us
How can I contact Mothernest customer service?
You can reach our customer service team via the "Contact Us" page on our website or by emailing cs@rbk.com.au. We aim to respond to all inquiries promptly, within 2 business days.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.
How can I provide feedback about your products or services?
We welcome your feedback! Please use the contact form on our website or email us directly at cs@rbk.com.au.