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Returns & Refunds Policy

We want you to feel completely confident when shopping with us. At Mothernest, we stand behind the quality of our products and are committed to your satisfaction. If something’s not quite right, our 30-day returns policy is here to give you peace of mind.

30-Day Return Guarantee

If your order isn’t what you expected, you have 30 days from the date of delivery to request a return. We make the process simple and hassle-free.

To be eligible for a return:

  • Your item must be unopened, unused, and in its original condition
  • All tags and packaging must be intact
  • You must have a valid receipt or proof of purchase

Please note: Returns must be initiated within 30 days of delivery. Items returned without contacting us first will not be accepted.

How to Start a Return

To get started, email our friendly team at cs@rbk.com.au with your order number and details about the item you'd like to return.

If your return is approved, we’ll send you a return shipping label with clear instructions on how and where to send your package

Change of Mind

We understand that sometimes people change their minds — however, we are unable to offer refunds for:

  • Change of mind
  • Incorrect purchase decisions (e.g., not reading product descriptions carefully)

We strongly encourage reviewing the full product details before placing your order.

Damaged or Incorrect Items

We take every care to ensure your items arrive in perfect condition. If your product:

  • Arrives damaged
  • Is defective
  • Or if you received the wrong item

Please contact us immediately upon receiving your order. Email cs@rbk.com.au with your order number and a photo of the issue so we can investigate and make it right.

Non-Returnable Items

Some items are unfortunately not eligible for return, including:

  • Perishable goods (e.g., food items)
  • Personal care or hygiene products (e.g., opened beauty items)
  • Custom or personalised products
  • Hazardous materials or flammable goods
  • Gift Cards or Sale/clearance items

If you're unsure about your product’s return eligibility, our team is happy to help — just reach out.

Exchanges

Need something different than what you ordered? The quickest way to get what you need is to:

  1. Initiate a return for your original item
  2. Once approved, place a new order for the item you’d like

This ensures we can dispatch your new item as quickly as possible.

Refunds

Once your returned item arrives and has been inspected, we’ll notify you of the outcome. If approved your refund will be issued automatically to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or card provider

Still Have Questions?

We’re here to help. For any return, exchange, or refund queries, reach out to us anytime at cs@rbk.com.au.